Giant Robots Smashing Into Other Giant Robots
240: Handing Over the Reins
June 5th, 2017 | Season 6 | 55 mins 38 secs
Ben outlines his next steps, reflects on his time at thoughtbot, and hands the proverbial podcast reins over to Chad.
239: Change is in the Air
May 29th, 2017 | Season 6 | 35 mins 51 secs
Ben bids adieu to thoughtbot, and outlines his plans, hopes, and fears for the future.
238: The Graph is Beautiful
May 22nd, 2017 | Season 6 | 19 mins 51 secs
Derrick gets technical about Drip's performance optimization, and reflects on pre-conceived opinions in regards to tactical & strategic planning after receiving some constructive criticism.
237: Steve Jobs Used Slides
April 28th, 2017 | Season 6 | 34 mins 13 secs
Ben and Derrick recount their experiences and lessons learned speaking at MicroConf.
236: Care For Customer Support (Spencer Fry)
April 21st, 2017 | Season 6 | 37 mins 38 secs
Ben is joined this week by Spencer Fry, founder of TypeFrag, Carbonmade, Uncover, and Coach, to discuss carryover lessons of successful startups.
235: Meta Talk Process
April 12th, 2017 | Season 6 | 31 mins 1 sec
As we prepare for MicroConf, Ben takes a new tact on his talk after giving an early demo, and Derrick recounts a positive pair-programming experience.
234: Secret Features
April 5th, 2017 | Season 6 | 29 mins 46 secs
On FormKeep, Ben implements custom redirects on form submissions and starts a test to remove up-front credit card collection, as well as discusses evaluation of feature requests. On Drip, Derrick walks through the app with new devs, considers on-boarding automation, and continues his refactoring project.
233: Insert Mode is the Worst Mode
March 27th, 2017 | Season 6 | 27 mins 34 secs
232: Don't Be Boring
March 22nd, 2017 | Season 6 | 27 mins 24 secs
As Ben and Derrick prepare their talks for MicroConf, Ben shares his tips and habits for talk preparation and public speaking.
231: Who Likes Using Ugly Software?
March 14th, 2017 | Season 6 | 33 mins 1 sec
Ben & Derrick reflect on the S3 outage and how it affected their services, and muse on managing user perceptions. Derrick submits a talk to MicroConf on what it means to be "customer driven", and begins a refactoring effort to rework Drip's integration system. On Upcase, Ben integrates a referral widget, and enables subscription pausing, while on FormKeep he fixes a trial plan selection bug.
230: Sales Through Education (Anna Jacobsen)
March 6th, 2017 | Season 6 | 32 mins 55 secs
Ben & Derrick welcome Anna Jacobsen, Education Director at Drip, to discuss customer demos / onboarding, sales and retention strategies, customer success, and best practices within Drip.
229: We Need More Counters
February 27th, 2017 | Season 6 | 33 mins 33 secs
On FormKeep, Ben runs an A/B test on trial length and adds a short onboarding survey, meanwhile wrapping up team signups and working on a content licensing deal for Upcase. Derrick reports back from his machine learning class, and discusses an issue in quality assurance testing.
228: Start in Beginner Mode
February 20th, 2017 | Season 6 | 24 mins 59 secs
Derrick travels to Portland to visit fellow bootstrapper friends, Ben recounts his recent conference travel, and a discussion of their most pivotal hires as well as account rescue techniques.
227: We Don't Do Fractional Pennies
February 13th, 2017 | Season 6 | 30 mins 26 secs
Derrick celebrates a great shipping week, completing both 'live segments' and a Drip certification course. Ben recounts the rollout & results of the Upcase + Tapas promotion, and reflects on its successes and possible pitfalls.
226: There Are So Many Edge-Cases
February 6th, 2017 | Season 6 | 22 mins 44 secs
225: Abuse the Sunk-Cost Fallacy
January 30th, 2017 | Season 6 | 31 mins 43 secs
Ben halts the search for a marketer to instead hire a sales consultant and focus on growth himself, and announces a collaboration with Ruby Tapas. Derrick enrolls in a machine learning class, and contemplates Drip team & work structure.